The Leathership – Return & Refund Policy
At The Leathership, your satisfaction is our priority. We offer clear and fair return and refund options to ensure a smooth shopping experience.
1. Return & Refund Eligibility
You may request a return or refund in the following cases:
Defective or damaged items – products damaged during shipping or found defective.
Incorrect items – if you received the wrong product.
Change of mind – you may return items within 28 days of delivery.
Non-returnable items: Products returned after 28 days from delivery cannot be accepted.
2. Return Window & Conditions
Returns must be initiated within 28 days of receiving your order.
Items must be unused, in original condition, and in original packaging.
Return shipping costs are your responsibility unless the item is defective, damaged, or incorrect.
A 20% restocking/service fee applies for change-of-mind returns.
3. How to Initiate a Return
Contact our support team at:
Email: support@theleathership.com
Phone: +44 7532 723884
Provide your order number, reason for return, and shipping details.
Await instructions with the return address.
Ship the item using a trackable shipping method and share the tracking number.
Return Address:
85 Great Portland Street, First Floor
London, W1W 7LT
United Kingdom
4. Refund Processing
After we receive and inspect your return, we will notify you by email regarding approval.
Approved refunds are processed via your original payment method.
Refunds typically take 5–10 business days to appear, depending on your bank.
If your refund is delayed:
Check your bank account and credit card company.
Contact your bank for processing times.
If the refund is still missing, contact us for assistance.
5. Exchanges
Exchanges are available for defective or damaged items only.
To exchange, email support@theleathership.com with your order details.
We will provide instructions and the return address for the replacement.
6. Sale Items
Sale or discounted items may be eligible for returns if defective, damaged, or incorrect.
7. Customer Support
For any questions regarding returns, refunds, or exchanges:
Email: support@theleathership.com
Phone: +44 7532 723884