Refund & Return Policy

Standard Products – Return/Refund Policy

We uphold uncompromising standards in quality and customer satisfaction. We are pleased to accept returns or exchanges to ensure your complete satisfaction.

Unfortunately, If 28 days have elapsed since your purchase, we regret to inform you that we cannot offer a refund or replacement.

To qualify for a refund, your item must be unused and in the same condition as when you received it. Additionally, it must be in the original packaging.

The customer is also entitled for refund/return, in the following cases

1. If the customer receives the wrong product.
2. Products damaged during shipping (exchange is free, or contact us for a refund).
3. Tampered products.
4. Please note: Change of mind are not applicable.
5. You are responsible for the return shipping costs.
6. Customers need to provide shipping details and the logistic tracking code.
7. We offer a 100% money-back guarantee when the product is returned to our warehouse.
8. If the customer returns an order for any reason, a service (restocking) fee  of 20% will be applied.

Refunds (if applicable)

Upon receiving and inspecting your return, we will send you an email confirming the receipt of your returned item. Subsequently, we will inform you of the approval or rejection of your refund.

If your refund is approved, it will be processed, and the credit will be automatically applied to your credit card or original method of payment within a specific timeframe.

When Expect the Refund?
Once your refund is approved, the credit will be automatically applied to your credit card or original payment method. Please allow approximately 5-10 business days for the refund to reflect, depending on your bank’s processing time.

Exchange: We only process replacements for items that are defective or damaged. If you need to exchange it for the same item, please send us an email at support@theleathership.com. Await our reply, and we will provide you with the address where you can send your item back for exchange.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, here are the steps to follow:

1. Double-check your bank account.
2. Contact your credit card company, as it may take some time for the refund to be officially posted.
3. Get in touch with your bank, considering there might be some processing time before the refund appears.

If you’ve completed these steps and still haven’t received your refund, please reach out to us for further assistance.

Please contact us at:

E-mail: support@theleathership.com

Sale items (if applicable)
Yes.

Exchanges (if applicable)
We only process replacements for items if they are defective or damaged. To exchange it for the same item, please send us an email at support@theleathership.com. Wait for our reply, and we will provide you with the address where you can send your item back for exchange.

Shipping Address.
To return your product, you should contact our support team they will guide you:

Customer Support 24/7
Address: 85 Great Portland Customer Support 24/7
Email: support@theleathership.com
Phone: +447532 723884